Update on Account Time Freeze, Self-Service Refunds, and Future Billing

2026-05-01 No unauthorized reproduction

Recent service changes have caused inconvenience for many users. We also understand that many of you have questions about your account time, refund requests, refund status, and future billing. We sincerely apologize for the trouble this has caused.

To make the current progress easier to understand, we are rolling out account time freeze, refund status tracking, and self-service refund features in stages. This update explains: